Refund policy

Refund Policy – Online Donations

We thank you for deciding to donate to Conservation Volunteers New Zealand. As your donation is being made online without our assistance/involvement we ask that you complete your details and the amount of your donation carefully as it involves a substantial amount of administrative time to deal with and rectify any errors.

Errors in Amount Pledged – Policy

Should an error be made in the amount of any donation, please notify Conservation Volunteers of the error. Requests for refunds can be made by contacting Conservation Volunteers by email at [email protected] or by phone at 0800 567 686.

Errors by Us – Policy

Of course, should an error be made by Conservation Volunteers or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs borne by Conservation Volunteers New Zealand.